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Frequently Asked Questions (“FAQ’s”)

Where is my phace order?

Access your order status and history by signing in to your phace ACCOUNT. You can also contact us at

Can I return or exchange an item?

Unfortunately at this time due to Covid-19 phace cannot accept returns on makeup and/or skincare.

I ordered/received the wrong product. Can I return it?

If your online order is not as expected, please contact us at for assistance. My item arrived damaged. What should I do?

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at for assistance.

I would like to return a gift, but I don’t want the gift-giver to know. Can you help?

If you would like to return or exchange an item you received as a gift, please contact us at

What do I do, if I received a damaged product?

When your order arrives, please inspect it for any damage that may have occurred during shipment. If damage occurred to the item(s) in your shipment, please retain the packaging and the items inside and contact us as soon as possible at

Do you ship internationally?

How do I change or cancel my order?

I received the wrong product. Can I return it?

If your online order is not as expected, contact us at for assistance. What forms of payment can I use?
For online orders, we currently accept Visa, Mastercard, American Express, Discover.
What happens if I purchase a “pre-order’ item?

Unfortunately, phace is unable to accept orders to be shipped to destinations outside of the United

States. We apologize for any inconvenience.

Contact us within one hour of placing your order via, and we will do our best to

accommodate your request.

Pre-Order is the ability to reserve a product prior to the date on which it becomes available for

immediate purchase on When you purchase a Pre-Order item, we will provide an

estimated shipping date for that item on your order confirmation e-mail; this date is also visible in the

Order History section of your account. Pre-Order items may ship separately from other items in your

order, and you will receive a shipping confirmation e-mail when the shipment occurs. If we are unable to

ship your product by the estimated ship date, we will provide you with notice and you will have an

option to cancel.

I cannot find the answer to my question. What can I do?

Please do not hesitate to contact us at with any questions/concerns, and we will gladly assist you.

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